Business Owners Go to Extremes to Keep Clients Happy

Summary


How far should you go to keep a client in this economy?

Would you give up your child's birthday party to take a loyal client to the airport? How about cutting your vacation short to intervene in a customer dispute?

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Extract


Business Owners Go to Extremes to Keep Clients Happy

With the recession making it tough to stay afloat, small businesses are going to new extremes to coddle clients and keep customers. As owners are redis...

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